![]() ![]() Remember, do not troubleshoot the device while it is attached to a hub, connect directly to the computer's port. If any are listed right click on the unknown device and uninstall the drivers and unplug and re-plug the device. ![]() While still in the Device Manager look under Universal Serial Bus controllers for any unknown devices. Drivers for this product can be downloaded from this location: Click on 'Uninstall' then reinstall the drivers again for the device. Look for the uninstall option on the menu. ![]() The Kensington Expert mouse wireless trackball weighs 610 grams and measures 15cm long, 13cm wide and 7cm tall. If either of these marks appear we will need to uninstall the device entirely and allow it to be re-discovered by the system. The Expert trackball features a comfortable detachable foam wrist pad with leather-like finish, which compliments the sleek matt black finish and giant 55mm diameter detachable red trackball. Look for exclamation or question marks to the left of it (exclamation or question marks are red or yellow in color). For example, if you have a Kensington PS/2-style mouse, it appears in the Mouse category. Look for the description of the attached trackball. You may reach us on our toll-free number 80, Mon - Fri 7:30 AM to 6:30 PM PST. Please respond to this message with the results to assist further. If the trackball is still not recognized, unplug the trackball and plug it back in. Start \ Control Panel \ Performance and Maintenance \ System \ Hardware \ Device Manager Open TrackballWorks and check how it works. If using a Windows based system, check the Device Manager for conflicts from the following path: Does the device work on this other computer?ĭetermine whether the trackball is connected properly to the USB port or the PS/2 port of the computer (remember to plug the Kensington trackball directly to the computer's port, do not connect through a hub). If none of the red LEDs are lit, or if the trackball is not recognized by your computer system, there are several actions you can take.ĭoes the device work on a different port? Are the red LEDs lighting up or is the device getting no power whatsoever? If no power, does the device work properly on a different USB port? If not, try the device on a different computer if one is available. he or she reported, merely as wonderful honours, is actually the panes that the members pick up additional distinct brains every time they succeed combined. My Expert Mouse 7 Trackball is not working. ![]()
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